SAP CRM

1,000.00

SAP CRM ONLINE TRAINING VIDEOS

Category: Tag:

Description

 

Course Content:

 

Solution Overview  (Introduction):

Overview of SAP ERP and SAP CRM

Introduction to SAP CRM

Overview of CRM 2007 Architecture

Channel of CRM

CRM Application

Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)

Architecture of WEB UI

UI Concept & UI Component Concept

Navigation Bar & Business Roles

UI Configuration

Personalization

Additional Features in Web UI

( CR100)– Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)

 CRM Business Partner (BP)

Creation of BP on Category

Basic setting on Field grouping & No ranges

BP Relationships

BP Roles

Mapping BP Classification  & Account Group from R3 to  CRM

 

Organizational Management

Fundamentals of SAP CRM Org Structure

Organizational Data determination

Mapping Org Model & Enterprise Structure from  R3 to  CRM

Territory Management

Hierarchy Levels, Hierarchy ID

Assign employee to Hierarchy

Product Master

CRM Product Types

Creation of Hierarchies & Categories

Creation of Attributes & Set Types

Mapping Product Master & Material Master from R3 to CRM

Transaction Processing

Transaction Processing for Enquiry, Quotation & Order

Customization of Transaction Types

Assignment of Item Category Determination

Mapping Transaction Types & Sales doc Processing from R3 to CRM

Activity Management

Business Activity / Task

Activity Monitor

Partner Processing

Partner determination Procedure

Action Profile

Pricing Fundamental (SAP CRM)

Configuration setting for Pricing Procedure

Pricing fundamentals (ECC 6.0)

Condition technique and pricing procedure determination (ECC 6.0)

CRM Billing

CRM Billing Fundamental  (ECC 6.0)

CR300 —  CRM SALES

The Sales cycle

Opportunity Management

Copying control

Process in Quotation and Order Management

Quotation Management

Order Management

Special Functions in Quotation and Order Management

Visit Planning

Contract Management

Status Management

Transactions processing

Partner processing

Mapping Sales Transaction between SAP ERP à   SAP CRM

CR600 —  CRM MARKETING

Overview on SAP CRM Sales

Marketing planning & Campaign management

Marketing Calendar

Marketing Analytics

Segmentation of business partners

Segment builder tool

Personalized mail forms

External list management

Product Proposal

Lead Management

CR700  —      CRM SERVICES

Overview of CRM Service

Installed Base Management and Individual Objects

Service Agreements and Service Contracts

Service Plans

Service Order Management

Product Service Letters

Complaints and Returns Management

Warranty Claim Services

Case Management

Mapping Transaction from R3  à  CRM

CR500  —      CRM MIDDLEWARE

CRM Middleware Overview

Concepts of Middleware

Administration Console

Adapter Objects

Initial Load, Delta Load

BDocs and types of BDocs

BDoc Modeler

Data exchange between R/3 backend

Monitoring and Error handling